Stone-ground flour retains more natural oils and nutrients due to gentle grinding.

Atta is milled only after order placement, eliminating long storage times.

Free from preservatives and additives, ensuring purity.

KEY DETAILS, TERMS & CONDITIONS, PRODUCT-SPECIFIC POLICIES, RETURNS, REFUNDS, CANCELLATION, PRIVACY & GRIEVANCE POLICY

Brand: SWASTAH
Legal Entity: EFFICIENCYEDGE TECHNOLOGIES PRIVATE LIMITED
Effective Date: 08 October 2026
Last Updated: 08 October 2026

IMPORTANT — PLEASE READ BEFORE PLACING AN ORDER

SWASTAH sells different categories of food products that are produced, sourced, packed and supplied through different operating models.

Accordingly, the terms applicable to:

are not necessarily identical.

Please read the provisions applicable to the product you intend to purchase.

Nothing in this document is intended to exclude, restrict or waive any right, remedy, obligation or liability that cannot lawfully be excluded, restricted or waived under applicable Indian law.

PART A — ABOUT SWASTAH AND OUR PRODUCT MODELS

1. Freshly Milled Atta

SWASTAH operates a fresh-milling model for applicable atta and flour products.

The intended fulfilment process is generally:

Customer Order → Milling → Weighing → Packing for Transport → Delivery

Finished flour is intended to be produced against customer demand rather than being maintained as conventional finished-product inventory for indefinite subsequent sale.

2. Edible Oils

SWASTAH sells certain edible oils under the SWASTAH brand.

For these products, SWASTAH operates as a Relabeller, while the relevant oil is manufactured/processed by the applicable third-party manufacturer/processor.

The product packaging will contain the applicable manufacturer, relabeller, FSSAI and other mandatory information as required by law.

3. Dry Fruits, Nuts and Makhana

SWASTAH retails dry fruits, nuts, makhana and similar products.

These products may be procured by SWASTAH in loose/bulk form from suppliers.

SWASTAH may subsequently weigh and pack such products into standard retail quantities.

At present, certain standard quantities may be packed in advance and maintained as inventory before sale.

Accordingly, these products are treated as packaged retail products at the point of sale and are subject to the applicable FSSAI, Legal Metrology, packaging and labelling requirements.

4. Product-Specific Rules

Where a provision in this policy specifically applies to a particular product category, that product-specific provision will apply in addition to the general provisions.

PART B — FRESH ATTA AND FLOURS

5. Made Fresh Against Order

Applicable fresh atta products are intended to be milled after the customer’s order has been received.

6. Order-Linked Production

The customer’s order triggers the fulfilment process.

SWASTAH does not represent that all finished flour sold through the fresh-milling model is manufactured substantially in advance and kept as finished retail inventory.

7. Fresh-Milling Process

The milling process may involve:

Normal variation may occur during these processes.

8. Natural Milling Variation

Actual flour output may vary because of:

Accordingly, exact mathematical output cannot always be guaranteed.

9. Requested Quantity

The quantity selected by a customer represents the quantity requested for fulfilment.

For example:

Requested quantity: 3 kg

The actual quantity supplied may be determined after milling and weighing.

10. Actual Quantity

The actual quantity is the quantity determined through the applicable weighing process during fulfilment.

11. Actual-Weight Principle

Where applicable, the actual weighed quantity will be treated as the quantity supplied to the customer.

12. Fresh Atta and Pre-Packaged Classification

SWASTAH’s fresh atta process is designed around order-linked production and actual-weight determination.

Whether a particular transaction falls within any statutory definition of a pre-packaged commodity will depend on the actual facts and applicable law.

SWASTAH does not rely solely on terminology such as “fresh”, “made-to-order” or “transport bag” to determine legal classification.

13. Transport Bag

The bag used for delivery of freshly milled atta may be used as a transport/fulfilment package.

It is not intended to serve as the customer’s long-term storage container.

14. Transfer to Storage Container

Customers should transfer freshly milled atta into a clean, dry and suitable airtight food-grade container after delivery.

PART C — FRESHNESS OF ATTA

15. Freshness Is a Core Product Characteristic

Freshly milled atta is intended to provide a fresh alternative to flour that has remained in finished-product inventory for an extended period.

16. Best Consumption Period

Unless a different period is specifically stated for a particular product:

Freshly milled atta is best consumed within 30 days from milling/packing.

17. Best Consumed Does Not Mean Automatic Expiry

The 30-day period is a recommended freshness/consumption period.

It should not be interpreted as a representation that the product automatically becomes unsafe immediately after 30 days.

Actual product condition depends substantially on storage and handling.

18. Storage Conditions

Customers should:

19. Moisture

Exposure to moisture can adversely affect flour quality and may contribute to deterioration or microbial growth.

20. Heat

Excessive heat may adversely affect freshness and quality.

21. Insects

Customers should take reasonable precautions to prevent insect infestation after delivery.

22. Customer Storage Responsibility

Once the product has been delivered, the customer is responsible for following the storage instructions provided by SWASTAH.

Storage-related deterioration will be assessed separately from a condition that may have existed at the time of delivery.

PART D — FRESH ATTA RETURNS AND REFUNDS

23. Fresh Food — No General Change-of-Mind Return

Freshly milled atta is produced specifically for fulfilment.

Accordingly, SWASTAH does not ordinarily accept returns merely because a customer:

24. Personal Preference Is Not Automatically a Defect

Differences in:

do not automatically establish a defect or deficiency.

25. No Guaranteed Roti Performance

Roti-making results depend upon multiple factors, including:

SWASTAH does not guarantee a particular roti outcome unless expressly represented as a product specification.

26. No Automatic Refund

Submission of a complaint does not automatically create an entitlement to refund.

A complaint initiates an investigation; it does not by itself establish a product defect or create an automatic entitlement to refund, replacement or compensation.

27. Genuine Defect or Deficiency

Where a genuine defect, deficiency, wrong product, contamination, safety issue or other legally protected issue is established, SWASTAH will provide the remedy required by applicable law and/or determined to be appropriate after investigation.

28. No Blanket Waiver of Statutory Rights

Nothing in this policy excludes a consumer remedy that cannot legally be excluded.

PART E — TRUE WEIGHT / ACTUAL QUANTITY POLICY

29. Purpose

The True Weight / Actual Quantity Policy applies to products where quantity is determined through actual fulfilment/packing rather than merely relying upon a theoretical output quantity.

30. Requested Quantity

The quantity selected by the customer is the quantity requested for fulfilment.

31. Actual Quantity

The actual quantity is determined during the applicable weighing/packing process.

32. Lower Actual Quantity

If:

Requested: 3.00 kg
Actual: 2.94 kg

the applicable price difference for 0.06 kg will be adjusted/refunded.

33. Higher Actual Quantity

Where the actual quantity is slightly higher than the requested quantity, SWASTAH may, at its discretion, supply the additional quantity without collecting an additional amount.

34. No Automatic Additional Collection

Unless expressly agreed otherwise, SWASTAH will not ordinarily seek additional payment solely because actual fulfilment slightly exceeds the requested quantity.

35. Effective Selling Rate

Where a quantity adjustment is required, the adjustment will be calculated using the effective selling rate applicable to the relevant product/line after applicable promotional discounts.

36. Promotional Discounts

Coupons, loyalty discounts and other promotional discounts may reduce the effective selling price.

A quantity adjustment will therefore not necessarily be calculated using the product’s undiscounted list price.

37. Loyalty Benefits

Where SWASTAH grants loyalty benefits as a promotional discount, those benefits are treated as commercial discounts.

They are not intended to constitute a deposit, cash balance or independent stored-value payment instrument.

38. Quantity Adjustment Record

SWASTAH may record:

39. Refund to Original Payment Source

Where a quantity adjustment results in a refund, SWASTAH will ordinarily initiate the refund to the original payment source through the applicable payment gateway/payment mechanism.

40. Refund Processing Time

SWASTAH may initiate an eligible refund after the applicable fulfilment or verification process.

Actual credit timing may depend upon:

PART F — EDIBLE OILS

41. SWASTAH AS RELABELLER

Certain edible oils sold under the SWASTAH brand are manufactured/processed and packed by appropriately licensed third-party manufacturers/processors.

SWASTAH operates as the Relabeller for such products, subject to the applicable FSSAI framework.

42. Third-Party Manufacturing

SWASTAH does not represent that it physically manufactures every oil product sold under the SWASTAH brand.

The relevant manufacturer/processor will be identified on the product packaging where required.

43. Product Specifications

Oil products are supplied according to the product specifications applicable to the particular product.

44. Oil Packaging

Packaged oils may contain, as applicable:

45. Oil Storage

Customers must follow the storage instructions provided on the individual oil package.

46. Sealed Product

Customers should inspect the outer package, bottle/container and seal at delivery.

47. Oil — No Change-of-Mind Return

Edible oil is a food product and, for hygiene and food-safety reasons, SWASTAH does not ordinarily accept change-of-mind returns.

48. No Return Merely Because of Preference

A customer cannot ordinarily return an oil merely because they:

49. Leakage or Damaged Oil Package

Leakage, broken packaging, materially damaged container or other delivery-related packaging concerns should be reported promptly.

50. Wrong Oil

If an incorrect oil is supplied, the customer should report it promptly with the order number and photographs of the product and packaging.

51. Genuine Oil Defect

Where a genuine defect, deficiency, contamination, wrong product or legally protected issue is established, SWASTAH will provide the remedy required by applicable law.

PART G — DRY FRUITS, NUTS & MAKHANA

52. SWASTAH AS RETAILER

SWASTAH operates as a Retailer for applicable dry fruits, nuts, makhana and similar products.

53. Bulk/Loose Procurement

Such products may be procured by SWASTAH from suppliers in loose or bulk form.

54. SWASTAH Packing

SWASTAH may weigh and pack the products into retail quantities.

55. Pre-Packed Inventory

At present, certain standard quantities may be packed in advance and maintained as inventory before being sold to customers.

56. Packaged Retail Product

Where a product has been packed in a predetermined quantity and held for subsequent retail sale, the product will be treated as a packaged retail product for purposes of the applicable legal and regulatory requirements.

57. Dry-Fruit FSSAI Role

SWASTAH’s applicable food-business role for these products is Retailer.

The applicable FSSAI registration/licence and product categories must correspond to the food activities actually carried out.

58. Dry-Fruit Product Information

Depending on the product and applicable law, packaging may contain:

59. Natural Agricultural Variation

Dry fruits and nuts are agricultural products and may naturally vary in:

Natural variation does not automatically constitute a defect.

60. No Change-of-Mind Return — Dry Fruits

Dry fruits, nuts and makhana are food products and are ordinarily non-returnable for change-of-mind reasons.

61. No Return for Personal Preference

A customer cannot ordinarily return a dry fruit merely because:

62. Dry-Fruit Quality Complaint

A complaint involving:

may be investigated by SWASTAH.

63. Product and Packaging Preservation

For dry-fruit complaints, the customer may be required to preserve:

64. Source Traceability

Where appropriate, SWASTAH may trace a complaint through:

PART H — COMMON FOOD-PRODUCT RETURN POLICY

65. No General Change-of-Mind Returns

Food products sold by SWASTAH are ordinarily not eligible for return merely because the customer changes their mind.

66. No General Exchange Programme

SWASTAH does not operate a general exchange programme for food products.

67. No Automatic Replacement

A customer complaint does not automatically entitle the customer to a replacement.

68. No Automatic Refund

A customer complaint does not automatically entitle the customer to a refund.

69. Statutory Exceptions

Nothing in these provisions excludes a remedy that SWASTAH is legally required to provide.

70. Defective or Deficient Products

Where a product is established to be defective, deficient, spurious, materially different from what was advertised/agreed, or otherwise subject to a legally enforceable consumer remedy, SWASTAH will deal with the matter in accordance with applicable law.

PART I — QUALITY COMPLAINT PROCEDURE

71. Complaint Initiation

A customer may contact SWASTAH through the available support channels.

72. Preferred Reporting Period

Customers are requested to report product concerns preferably within 24 hours of delivery.

73. Why Prompt Reporting Matters

The time between delivery and reporting materially affects SWASTAH’s ability to determine whether the reported condition existed at delivery or arose later through storage, handling or other circumstances.

74. Complaints Within 24 Hours

SWASTAH may conduct a preliminary assessment based on:

75. Complaints Between 24 and 72 Hours

Additional evidence or verification may be required.

76. Complaints After 72 Hours

For complaints received after 72 hours, SWASTAH may require physical examination of the product.

The customer may be requested to bring the product and original packaging/label to:

Main Facility
Shop No. 4, BA Hub
Baif Road, Wagholi
Pune – 412207

77. Delayed Complaint Is Not Automatically Invalid

A complaint received after 72 hours will not automatically be treated as legally invalid.

However, additional evidence may reasonably be required because more time has elapsed since delivery.

78. Preservation of Evidence

Customers should preserve:

79. Product Must Not Be Disposed Of

Where a customer seeks a quality refund or replacement, the remaining product should not be discarded before SWASTAH has had a reasonable opportunity to investigate where preservation is reasonably possible.

80. Complaint Does Not Establish Defect

The act of registering a complaint does not constitute an admission by SWASTAH that a defect exists.

81. Investigation

SWASTAH may review:

82. Physical Examination

Where necessary, SWASTAH may physically examine the product.

83. Testing

Where appropriate and reasonably necessary, SWASTAH may arrange or request product testing or further technical assessment.

84. Supplier/Manufacturer Investigation

For oils and other products sourced from third-party manufacturers/processors, SWASTAH may seek information or assistance from the relevant manufacturer/processor.

PART J — FOOD SAFETY

85. Food-Safety Complaints

Food-safety concerns will be treated separately from ordinary preference complaints.

86. Immediate Reporting

Customers should immediately report:

87. Do Not Consume Suspected Unsafe Product

Where a customer reasonably believes that a product may be unsafe, the customer should stop consuming it and preserve the remaining product and packaging where reasonably possible.

88. Medical Attention

Where a customer experiences a serious health reaction, appropriate medical attention should be sought immediately.

89. Evidence Preservation

Where possible, the customer should retain:

90. Recall / Withdrawal

Where SWASTAH identifies a product requiring withdrawal or recall, SWASTAH may take appropriate steps in accordance with applicable requirements.

PART K — PACKAGING AND STORAGE

91. Customer Storage

Customers are responsible for following product-specific storage instructions after delivery.

92. Product-Specific Instructions

The storage instructions printed on or supplied with a particular product take precedence over general storage guidance where they differ.

93. Packaging Integrity

Customers should report material packaging damage, leakage, tampering or other obvious issues promptly.

94. Original Packaging

Customers should preserve the original packaging/label where a product complaint is anticipated.

PART L — FSSAI

95. Food Safety Compliance

SWASTAH operates subject to the applicable Food Safety and Standards framework.

96. FSSAI Role — Fresh Atta

For applicable fresh-milling operations, SWASTAH’s activity includes the relevant manufacturing/processing of fresh flour products.

97. FSSAI Role — Oils

For applicable oil products, SWASTAH operates as a Relabeller, while the relevant product is manufactured/processed by the applicable third-party manufacturer/processor.

98. FSSAI Role — Dry Fruits

For applicable dry-fruit products, SWASTAH operates as a Retailer.

99. Product Categories

The applicable FSSAI licence/registration and product categories must correspond to the actual food business activities carried out by SWASTAH.

100. FSSAI Information

Where required, applicable FSSAI information will be provided through product packaging, product pages or other legally permissible means.

PART M — LEGAL METROLOGY

101. Weights and Measures

SWASTAH uses weighing/measurement processes applicable to the relevant product and transaction.

102. Fresh Atta

The fresh atta model uses actual quantity determined during fulfilment.

103. Dry Fruits

Where dry fruits are pre-packed in predetermined quantities and held for subsequent sale, the applicable packaged-commodity requirements will apply.

104. Oils

Packaged oils will comply with applicable packaged-commodity requirements.

105. Accurate Quantity

SWASTAH will take reasonable measures to ensure that the declared/supplied quantity complies with applicable requirements.

PART N — LABELLING

106. Product Labels

Product labels may differ according to product category and applicable legal requirements.

107. Fresh Atta Information

Fresh atta packaging may include applicable information such as:

108. Shared Milling

Where applicable, SWASTAH may disclose that the product is milled in a shared facility where different grains/flours may be processed.

109. Cross-Contact

Customers with serious allergies or medically significant sensitivities should contact SWASTAH before ordering.

110. Oil Labels

Oil labels will contain applicable mandatory product information.

111. Dry-Fruit Labels

Dry-fruit packaging will contain applicable mandatory declarations based on the product and packaging model.

PART O — CANCELLATION

112. Cancellation Before Fresh Milling

For fresh atta, cancellation may ordinarily be requested before milling/production begins.

113. Cancellation After Milling Begins

Once fresh product-specific production has commenced, cancellation will ordinarily not be available merely because the customer has changed their mind.

114. Packaged Product Cancellation

Cancellation of packaged products such as oils and pre-packed dry fruits will depend on the stage of order processing.

115. After Dispatch

Orders ordinarily cannot be cancelled after dispatch.

116. SWASTAH Cancellation

SWASTAH may cancel an order where:

117. Refund on SWASTAH Cancellation

Where a paid order is cancelled by SWASTAH and a refund is applicable, the applicable amount will ordinarily be returned to the original payment source.

PART P — DELIVERY

118. Correct Address

Customers must provide an accurate and complete delivery address.

119. Contact Information

Customers must provide a valid contact number where required for delivery.

120. Customer Availability

Customers should reasonably cooperate with delivery attempts.

121. Incorrect Address

Delivery difficulties caused by an incorrect or incomplete address may result in additional delivery arrangements or charges where permitted.

122. Customer Unavailability

Repeated unsuccessful delivery attempts caused by customer unavailability may affect fulfilment.

123. Delivery Delays

Delivery timelines may be affected by:

124. Delivery Inspection

Customers should inspect the package/bag at delivery for obvious:

PART Q — TAMPERING AND DAMAGE

125. Tampered Package

Customers should immediately report apparently tampered packaging.

126. Photographic Evidence

Where possible, photographs should be taken before opening a materially damaged/tampered package.

127. Damaged Oil

For oil products, photographs of the bottle/container, seal and outer package may be requested.

128. Damaged Dry-Fruit Pack

For dry fruits, photographs of the pack, seal, label and product may be requested.

PART R — PAYMENT

129. Payment Methods

SWASTAH may provide:

130. Payment Gateways

Payments may be processed through third-party payment providers.

131. Payment Confirmation

An order may be processed only after successful payment confirmation where prepaid payment is required.

132. Gateway Processing

Payment/refund timing may depend upon the applicable payment gateway and financial institution.

PART S — REFUNDS

133. Refunds Are Exception-Based

Refunds are not generally available merely because a customer changes their mind or dislikes a food product.

134. Permitted Refund Circumstances

Depending on the circumstances, a refund may arise from:

135. Refund Source

Refunds will ordinarily be returned to the original payment source.

136. Partial Refund

Where only part of an order is affected, SWASTAH may issue a partial refund corresponding to the affected product/quantity.

137. No Double Refund

The same underlying issue will not ordinarily result in multiple refunds.

138. Promotional Discount Treatment

Where the original purchase was discounted, any applicable refund will generally be calculated with reference to the effective transaction value rather than an undiscounted hypothetical price.

PART T — CREDIT NOTES AND TAX ADJUSTMENTS

139. Credit Notes

Where applicable, SWASTAH may issue a credit note for:

140. Tax Treatment

Where the transaction is subject to GST or another applicable tax, the tax treatment of any adjustment will be determined in accordance with applicable law.

141. Taxable Product Adjustment

Where a reduction in taxable value requires a tax adjustment, SWASTAH may issue the appropriate credit note or other document required under applicable law.

142. Non-Taxable/Exempt Product

Where no tax adjustment is applicable to the relevant product, the financial adjustment may be processed without a tax component, subject to the applicable accounting treatment.

PART U — FRAUD AND ABUSE

143. Genuine Complaints

Customers must submit truthful complaints and refund requests.

144. False Claims

SWASTAH may investigate suspicious claims involving:

145. Promotional Abuse

SWASTAH may cancel or reverse promotional benefits obtained through:

146. Account Restrictions

Where legally permissible, SWASTAH may restrict or suspend accounts involved in fraudulent or abusive conduct.

147. Statutory Rights Preserved

Account restrictions will not be used to unlawfully prevent a customer from exercising a statutory right.

PART V — CUSTOMER DATA AND PRIVACY

148. Information Collected

SWASTAH may collect information necessary to operate the business, including:

149. Use of Information

Information may be used for:

150. Payment Information

Payment credentials may be processed by third-party payment providers.

151. Delivery Partners

Necessary customer information may be shared with delivery partners for fulfilment.

152. Service Providers

Information may be shared with relevant service providers where reasonably necessary to operate the SWASTAH business.

153. Data Retention

SWASTAH may retain records for periods reasonably necessary for:

154. Data Security

SWASTAH will use reasonable technical and organisational measures appropriate to the nature of the information and applicable requirements.

PART W — INTELLECTUAL PROPERTY

155. SWASTAH Content

SWASTAH’s:

are protected by applicable intellectual-property rights.

156. No Unauthorised Use

Customers may not reproduce, commercially exploit or misuse SWASTAH intellectual property without permission.

PART X — THIRD-PARTY SERVICES

157. Third-Party Service Providers

SWASTAH may use third parties for:

158. Third-Party Manufacturers

Where products are manufactured/processed by third parties, the applicable manufacturer/processor may be identified on the product packaging.

PART Y — TRACEABILITY

159. Fresh Atta Traceability

Fresh atta may be traced through:

160. Oil Traceability

Oil products may be traced through:

161. Dry-Fruit Traceability

Dry fruits may be traced through:

PART Z — PRODUCT SAFETY AND RECALL

162. Safety Monitoring

SWASTAH may investigate credible food-safety concerns.

163. Product Withdrawal

SWASTAH may withdraw affected products where necessary.

164. Recall

Where required, SWASTAH may conduct or participate in a product recall in accordance with applicable requirements.

165. Customer Cooperation

Customers should cooperate with reasonable recall/withdrawal instructions.

PART AA — LIMITATION OF LIABILITY

166. No Exclusion of Mandatory Liability

Nothing in this policy excludes liability that cannot legally be excluded.

167. No Waiver of Statutory Consumer Rights

Nothing in this policy is intended to waive non-waivable consumer rights.

168. Storage-Related Deterioration

Where a complaint arises after delivery, SWASTAH may consider whether storage and handling complied with the product’s instructions.

169. Customer Handling

SWASTAH may consider whether the product was:

170. Consequential Loss

To the extent permitted by applicable law, SWASTAH will not be liable for indirect or consequential losses arising from ordinary use of its products.

This does not exclude liability that cannot legally be excluded.

PART AB — FORCE MAJEURE

171. Events Beyond Control

SWASTAH will not be responsible for delays caused by circumstances beyond reasonable control, including:

PART AC — CUSTOMER ACKNOWLEDGEMENTS

172. Fresh Atta

By ordering fresh atta, the customer acknowledges that it is produced through a fresh-milling process and that actual quantity may vary from the requested quantity.

173. Freshness

The customer acknowledges that freshly milled atta is intended to be consumed relatively soon and should be stored appropriately.

174. Actual Quantity

The customer acknowledges that where applicable, the actual weighed quantity determines the quantity supplied.

175. Product Preference

The customer acknowledges that personal taste or cooking preference does not automatically establish a product defect.

176. Food Products

The customer acknowledges that food products are subject to product-specific return and refund restrictions.

177. Storage

The customer agrees to follow applicable storage instructions.

178. Complaint Investigation

The customer understands that SWASTAH may require evidence and product preservation to investigate a complaint.

179. Original Packaging

The customer understands that original packaging/labels may be important for investigation.

PART AD — NO IMPLIED WARRANTY

180. Product Descriptions

SWASTAH will endeavour to provide accurate product descriptions.

181. Natural Variation

Reasonable natural variation does not automatically constitute a defect.

182. No Unstated Performance Guarantee

Unless expressly stated, SWASTAH does not guarantee:

PART AE — GRIEVANCE REDRESSAL

183. Customer Support

Email: support@swastah.in

WhatsApp: +91 8600028225

184. Grievance Officer

Gaurav Tejwani
Grievance Officer / Chief Customer Officer
EFFICIENCYEDGE TECHNOLOGIES PRIVATE LIMITED

103, Calandula, B2/W2,
Green Groves, Wagholi,
Pune – 412207

Email: support@swastah.in
Phone: +91 8600028225

Working Hours: Monday–Friday, 9:00 AM–6:00 PM

185. Complaint Reference

Where appropriate, SWASTAH may provide a complaint/ticket reference.

186. Complaint Investigation

Complaints will be reviewed based on the nature of the issue and evidence reasonably available.

187. Grievance Resolution

SWASTAH will endeavour to address grievances within the timelines applicable under law.

PART AF — CANCELLATION BY SWASTAH

188. Product Unavailability

SWASTAH may cancel an order if a product cannot reasonably be supplied.

189. Serviceability

SWASTAH may cancel an order if the delivery address is outside the applicable service area.

190. Technical Error

SWASTAH may cancel an order affected by a material technical or pricing error.

191. Suspected Fraud

SWASTAH may cancel or hold an order where fraud or abuse is reasonably suspected, subject to applicable law.

PART AG — POLICY HIERARCHY

192. Applicable Law Prevails

If any provision conflicts with mandatory applicable law, the mandatory legal requirement will prevail.

193. Product-Specific Terms

Product-specific provisions prevail over general provisions where the two directly conflict.

194. Actual Transaction Records

Where a dispute arises, SWASTAH may rely upon relevant transaction records including:

195. Policy Does Not Override Facts

Terminology used in this policy does not override the actual manner in which a product was manufactured, packed, stored, sold or delivered.

PART AH — CHANGES TO THIS POLICY

196. Policy Updates

SWASTAH may update this policy to reflect:

197. Version Control

The applicable version will be identified by its effective date and version number.

198. Current Version

This document constitutes:

SWASTAH — Policy Version 1.0

Effective: 08 October 2026

Scheduled Review: 08 November 2026

PART AI — SEVERABILITY

199. Severability

If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

200. Minimum Necessary Modification

Where legally permissible, an invalid provision will be interpreted or modified only to the minimum extent necessary to make it enforceable.

PART AJ — GOVERNING LAW

201. Indian Law

These terms are governed by the laws applicable in India.

202. Consumer Jurisdiction

Nothing in this policy is intended to prevent a consumer from approaching an authority, forum, commission or court having jurisdiction under applicable law.

PART AK — COMPANY INFORMATION

EFFICIENCYEDGE TECHNOLOGIES PRIVATE LIMITED

Brand: SWASTAH

Customer Support:
support@swastah.in

WhatsApp:
+91 8600028225

Customer/Grievance Address:
103, Calandula, B2/W2,
Green Groves, Wagholi,
Pune – 412207

FINAL CUSTOMER NOTICE

PLEASE READ BEFORE ORDERING

FRESH ATTA

Freshly milled against your order. Actual quantity is determined after milling. Fresh atta is best consumed within 30 days when stored appropriately. Transfer to an airtight container after delivery.

OILS

Sold under the SWASTAH brand as applicable relabelled products manufactured/processed by the relevant third-party manufacturer. Follow the storage and product information printed on the package.

DRY FRUITS / NUTS / MAKHANA

Retail food products that may be procured in bulk and packed by SWASTAH into standard retail quantities. Natural variation may occur.

RETURNS & REFUNDS

Food products are not ordinarily returnable for change-of-mind or personal preference. A complaint does not automatically establish a defect or entitlement to refund/replacement. Genuine product, quantity, safety, wrong-product and other legally protected issues will be investigated and handled in accordance with applicable law.

QUALITY CONCERNS

Please report concerns preferably within 24 hours for prompt assessment. Complaints after 24 hours may require additional verification, and complaints after 72 hours may require physical examination of the product and original packaging.

FOOD SAFETY

For suspected contamination, foreign matter, illness or other food-safety concerns, contact SWASTAH immediately and preserve the product and packaging where reasonably possible.

SWASTAH — TRULY FRESH PRODUCTS