Policies, Terms & Conditions

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SWASTAH

KEY DETAILS, TERMS & CONDITIONS, PRODUCT-SPECIFIC POLICIES, RETURNS, REFUNDS, CANCELLATION, PRIVACY & GRIEVANCE POLICY

Brand: SWASTAH Legal Entity: EFFICIENCYEDGE TECHNOLOGIES PRIVATE LIMITED Effective Date: 08 October 2026 Last Updated: 18 October 2026

IMPORTANT — PLEASE READ BEFORE PLACING AN ORDER

SWASTAH sells different categories of food products that are produced, sourced, packed and supplied through different operating models.

Accordingly, the terms applicable to:

freshly milled atta and flours;
edible oils; and
dry fruits, nuts, makhana and similar products

are not necessarily identical.

Please read the provisions applicable to the product you intend to purchase.

Nothing in this document is intended to exclude, restrict or waive any right, remedy, obligation or liability that cannot lawfully be excluded, restricted or waived under applicable Indian law.

PART A — ABOUT SWASTAH AND OUR PRODUCT MODELS

1. Freshly Milled Atta

SWASTAH operates a fresh-milling model for applicable atta and flour products.

The intended fulfilment process is generally:

Customer Order → Milling → Weighing → Packing for Transport → Delivery

Finished flour is intended to be produced against customer demand rather than being maintained as conventional finished-product inventory for indefinite subsequent sale.

2. Edible Oils

SWASTAH sells certain edible oils under the SWASTAH brand.

For these products, SWASTAH operates as a Relabeller, while the relevant oil is manufactured/processed by the applicable third-party manufacturer/processor.

The product packaging will contain the applicable manufacturer, relabeller, FSSAI and other mandatory information as required by law.

3. Dry Fruits, Nuts and Makhana

SWASTAH retails dry fruits, nuts, makhana and similar products.

These products may be procured by SWASTAH in loose/bulk form from suppliers.

SWASTAH may subsequently weigh and pack such products into standard retail quantities.

At present, certain standard quantities may be packed in advance and maintained as inventory before sale.

Accordingly, these products are treated as packaged retail products at the point of sale and are subject to the applicable FSSAI, Legal Metrology, packaging and labelling requirements.

4. Product-Specific Rules

Where a provision in this policy specifically applies to a particular product category, that product-specific provision will apply in addition to the general provisions.

PART B — FRESH ATTA AND FLOURS

5. Made Fresh Against Order

Applicable fresh atta products are intended to be milled after the customer’s order has been received.

6. Order-Linked Production

The customer’s order triggers the fulfilment process.

SWASTAH does not represent that all finished flour sold through the fresh-milling model is manufactured substantially in advance and kept as finished retail inventory.

7. Fresh-Milling Process

The milling process may involve:

grain selection;
cleaning/handling;
milling;
weighing;
packing;
dispatch.

Normal variation may occur during these processes.

8. Natural Milling Variation

Actual flour output may vary because of:

grain moisture;
grain characteristics;
grain condition;
milling conditions;
equipment;
temperature;
handling;
normal process loss;
other characteristics inherent in milling.

Accordingly, exact mathematical output cannot always be guaranteed.

9. Requested Quantity

The quantity selected by a customer represents the quantity requested for fulfilment.

For example:

Requested quantity: 3 kg

The actual quantity supplied may be determined after milling and weighing.

10. Actual Quantity

The actual quantity is the quantity determined through the applicable weighing process during fulfilment.

11. Actual-Weight Principle

Where applicable, the actual weighed quantity will be treated as the quantity supplied to the customer.

12. Fresh Atta and Pre-Packaged Classification

SWASTAH’s fresh atta process is designed around order-linked production and actual-weight determination.

Whether a particular transaction falls within any statutory definition of a pre-packaged commodity will depend on the actual facts and applicable law.

SWASTAH does not rely solely on terminology such as “fresh”, “made-to-order” or “transport bag” to determine legal classification.

13. Transport Bag

The bag used for delivery of freshly milled atta may be used as a transport/fulfilment package.

It is not intended to serve as the customer’s long-term storage container.

14. Transfer to Storage Container

Customers should transfer freshly milled atta into a clean, dry and suitable airtight food-grade container after delivery.

PART C — FRESHNESS OF ATTA

15. Freshness Is a Core Product Characteristic

Freshly milled atta is intended to provide a fresh alternative to flour that has remained in finished-product inventory for an extended period.

16. Best Consumption Period

Unless a different period is specifically stated for a particular product:

Freshly milled atta is best consumed within 30 days from milling/packing.

17. Best Consumed Does Not Mean Automatic Expiry

The 30-day period is a recommended freshness/consumption period.

It should not be interpreted as a representation that the product automatically becomes unsafe immediately after 30 days.

Actual product condition depends substantially on storage and handling.

18. Storage Conditions

Customers should:

keep the product in an airtight container;
store it in a cool, dry location;
protect it from moisture;
protect it from excessive heat;
protect it from insects;
keep the storage container clean;
use clean, dry utensils.

19. Moisture

Exposure to moisture can adversely affect flour quality and may contribute to deterioration or microbial growth.

20. Heat

Excessive heat may adversely affect freshness and quality.

21. Insects

Customers should take reasonable precautions to prevent insect infestation after delivery.

22. Customer Storage Responsibility

Once the product has been delivered, the customer is responsible for following the storage instructions provided by SWASTAH.

Storage-related deterioration will be assessed separately from a condition that may have existed at the time of delivery.

PART D — FRESH ATTA RETURNS AND REFUNDS

23. Fresh Food — No General Change-of-Mind Return

Freshly milled atta is produced specifically for fulfilment.

Accordingly, SWASTAH does not ordinarily accept returns merely because a customer:

changed their mind;
ordered too much;
no longer wants the product;
prefers another variety;
dislikes the product;
expected a different cooking result.

24. Personal Preference Is Not Automatically a Defect

Differences in:

taste;
aroma;
colour;
texture;
fineness;
coarseness;
roti softness;
puffing;
cooking behaviour

do not automatically establish a defect or deficiency.

25. No Guaranteed Roti Performance

Roti-making results depend upon multiple factors, including:

wheat variety;
grain condition;
moisture;
water quantity;
water quality;
kneading;
resting;
cooking method;
cooking equipment;
storage;
individual preparation technique.

SWASTAH does not guarantee a particular roti outcome unless expressly represented as a product specification.

26. No Automatic Refund

Submission of a complaint does not automatically create an entitlement to refund.

A complaint initiates an investigation; it does not by itself establish a product defect or create an automatic entitlement to refund, replacement or compensation.

27. Genuine Defect or Deficiency

Where a genuine defect, deficiency, wrong product, contamination, safety issue or other legally protected issue is established, SWASTAH will provide the remedy required by applicable law and/or determined to be appropriate after investigation.

28. No Blanket Waiver of Statutory Rights

Nothing in this policy excludes a consumer remedy that cannot legally be excluded.

PART E — TRUE WEIGHT / ACTUAL QUANTITY POLICY

29. Purpose

The True Weight / Actual Quantity Policy applies to products where quantity is determined through actual fulfilment/packing rather than merely relying upon a theoretical output quantity.

30. Requested Quantity

The quantity selected by the customer is the quantity requested for fulfilment.

31. Actual Quantity

The actual quantity is determined during the applicable weighing/packing process.

32. Lower Actual Quantity

If:

Requested: 3.00 kg Actual: 2.94 kg

the applicable price difference for 0.06 kg will be adjusted/refunded.

33. Higher Actual Quantity

Where the actual quantity is slightly higher than the requested quantity, SWASTAH may, at its discretion, supply the additional quantity without collecting an additional amount.

34. No Automatic Additional Collection

Unless expressly agreed otherwise, SWASTAH will not ordinarily seek additional payment solely because actual fulfilment slightly exceeds the requested quantity.

35. Effective Selling Rate

Where a quantity adjustment is required, the adjustment will be calculated using the effective selling rate applicable to the relevant product/line after applicable promotional discounts.

36. Promotional Discounts

Coupons, loyalty discounts and other promotional discounts may reduce the effective selling price.

A quantity adjustment will therefore not necessarily be calculated using the product’s undiscounted list price.

37. Loyalty Benefits

Where SWASTAH grants loyalty benefits as a promotional discount, those benefits are treated as commercial discounts.

They are not intended to constitute a deposit, cash balance or independent stored-value payment instrument.

38. Quantity Adjustment Record

SWASTAH may record:

requested quantity;
actual quantity;
effective selling rate;
adjustment quantity;
adjustment value;
order number;
credit note information where applicable;
refund transaction information.

39. Refund to Original Payment Source

Where a quantity adjustment results in a refund, SWASTAH will ordinarily initiate the refund to the original payment source through the applicable payment gateway/payment mechanism.

40. Refund Processing Time

SWASTAH may initiate an eligible refund after the applicable fulfilment or verification process.

Actual credit timing may depend upon:

payment gateway;
bank;
card issuer;
UPI/payment network;
weekends;
bank holidays;
technical processing.

PART F — EDIBLE OILS

41. SWASTAH AS RELABELLER

Certain edible oils sold under the SWASTAH brand are manufactured/processed and packed by appropriately licensed third-party manufacturers/processors.

SWASTAH operates as the Relabeller for such products, subject to the applicable FSSAI framework.

42. Third-Party Manufacturing

SWASTAH does not represent that it physically manufactures every oil product sold under the SWASTAH brand.

The relevant manufacturer/processor will be identified on the product packaging where required.

43. Product Specifications

Oil products are supplied according to the product specifications applicable to the particular product.

44. Oil Packaging

Packaged oils may contain, as applicable:

product name;
net quantity;
ingredients;
nutritional information;
manufacturer information;
relabeller information;
FSSAI licence information;
batch/lot;
date information;
best-before/use-by information as applicable;
MRP;
customer-care information;
storage instructions;
other legally required declarations.

45. Oil Storage

Customers must follow the storage instructions provided on the individual oil package.

46. Sealed Product

Customers should inspect the outer package, bottle/container and seal at delivery.

47. Oil — No Change-of-Mind Return

Edible oil is a food product and, for hygiene and food-safety reasons, SWASTAH does not ordinarily accept change-of-mind returns.

48. No Return Merely Because of Preference

A customer cannot ordinarily return an oil merely because they:

changed their mind;
bought the wrong quantity;
no longer require it;
prefer another oil;
dislike its natural taste;
expected another colour;
expected a different cooking characteristic.

49. Leakage or Damaged Oil Package

Leakage, broken packaging, materially damaged container or other delivery-related packaging concerns should be reported promptly.

50. Wrong Oil

If an incorrect oil is supplied, the customer should report it promptly with the order number and photographs of the product and packaging.

51. Genuine Oil Defect

Where a genuine defect, deficiency, contamination, wrong product or legally protected issue is established, SWASTAH will provide the remedy required by applicable law.

PART G — DRY FRUITS, NUTS & MAKHANA

52. SWASTAH AS RETAILER

SWASTAH operates as a Retailer for applicable dry fruits, nuts, makhana and similar products.

53. Bulk/Loose Procurement

Such products may be procured by SWASTAH from suppliers in loose or bulk form.

54. SWASTAH Packing

SWASTAH may weigh and pack the products into retail quantities.

55. Pre-Packed Inventory

At present, certain standard quantities may be packed in advance and maintained as inventory before being sold to customers.

56. Packaged Retail Product

Where a product has been packed in a predetermined quantity and held for subsequent retail sale, the product will be treated as a packaged retail product for purposes of the applicable legal and regulatory requirements.

57. Dry-Fruit FSSAI Role

SWASTAH’s applicable food-business role for these products is Retailer.

The applicable FSSAI registration/licence and product categories must correspond to the food activities actually carried out.

58. Dry-Fruit Product Information

Depending on the product and applicable law, packaging may contain:

product name;
net quantity;
ingredients;
nutritional information;
batch/lot;
date information;
best-before information;
MRP;
FSSAI information;
retailer/brand information where applicable;
source/manufacturer information where required;
storage instructions;
customer-care details;
other mandatory declarations.

59. Natural Agricultural Variation

Dry fruits and nuts are agricultural products and may naturally vary in:

size;
shape;
colour;
texture;
sweetness;
moisture;
surface appearance.

Natural variation does not automatically constitute a defect.

60. No Change-of-Mind Return — Dry Fruits

Dry fruits, nuts and makhana are food products and are ordinarily non-returnable for change-of-mind reasons.

61. No Return for Personal Preference

A customer cannot ordinarily return a dry fruit merely because:

the customer changed their mind;
the customer bought too much;
the customer no longer wants it;
the customer prefers another variety;
the customer dislikes natural taste;
the customer expected a different natural colour;
the customer expected a different size within normal product variation.

62. Dry-Fruit Quality Complaint

A complaint involving:

infestation;
mould;
substantial deterioration;
severe rancidity;
foreign matter;
materially damaged packaging;
wrong product;
another objectively verifiable concern

may be investigated by SWASTAH.

63. Product and Packaging Preservation

For dry-fruit complaints, the customer may be required to preserve:

remaining product;
original packaging;
label;
batch/lot information;
order number;
photographs/videos.

64. Source Traceability

Where appropriate, SWASTAH may trace a complaint through:

supplier;
manufacturer;
batch/lot;
purchase record;
SWASTAH packing record;
inventory record;
dispatch record.

PART H — COMMON FOOD-PRODUCT RETURN POLICY

65. No General Change-of-Mind Returns

Food products sold by SWASTAH are ordinarily not eligible for return merely because the customer changes their mind.

66. No General Exchange Programme

SWASTAH does not operate a general exchange programme for food products.

67. No Automatic Replacement

A customer complaint does not automatically entitle the customer to a replacement.

68. No Automatic Refund

A customer complaint does not automatically entitle the customer to a refund.

69. Statutory Exceptions

Nothing in these provisions excludes a remedy that SWASTAH is legally required to provide.

70. Defective or Deficient Products

Where a product is established to be defective, deficient, spurious, materially different from what was advertised/agreed, or otherwise subject to a legally enforceable consumer remedy, SWASTAH will deal with the matter in accordance with applicable law.

PART I — QUALITY COMPLAINT PROCEDURE

71. Complaint Initiation

A customer may contact SWASTAH through the available support channels.

72. Preferred Reporting Period

Customers are requested to report product concerns preferably within 24 hours of delivery.

73. Why Prompt Reporting Matters

The time between delivery and reporting materially affects SWASTAH’s ability to determine whether the reported condition existed at delivery or arose later through storage, handling or other circumstances.

74. Complaints Within 24 Hours

SWASTAH may conduct a preliminary assessment based on:

order details;
photographs;
videos;
packaging;
remaining product;
fulfilment records.

75. Complaints Between 24 and 72 Hours

Additional evidence or verification may be required.

76. Complaints After 72 Hours

For complaints received after 72 hours, SWASTAH may require physical examination of the product.

The customer may be requested to bring the product and original packaging/label to:

Main Facility Shop No. 4, BA Hub Baif Road, Wagholi Pune – 412207

77. Delayed Complaint Is Not Automatically Invalid

A complaint received after 72 hours will not automatically be treated as legally invalid.

However, additional evidence may reasonably be required because more time has elapsed since delivery.

78. Preservation of Evidence

Customers should preserve:

product;
original packaging;
label;
order number;
photographs;
videos;
relevant delivery information.

79. Product Must Not Be Disposed Of

Where a customer seeks a quality refund or replacement, the remaining product should not be discarded before SWASTAH has had a reasonable opportunity to investigate where preservation is reasonably possible.

80. Complaint Does Not Establish Defect

The act of registering a complaint does not constitute an admission by SWASTAH that a defect exists.

81. Investigation

SWASTAH may review:

order records;
actual quantity;
fulfilment records;
packing records;
batch/lot records;
supplier records;
manufacturer records;
delivery records;
photographs;
videos;
retained product;
customer statements;
storage conditions.

82. Physical Examination

Where necessary, SWASTAH may physically examine the product.

83. Testing

Where appropriate and reasonably necessary, SWASTAH may arrange or request product testing or further technical assessment.

84. Supplier/Manufacturer Investigation

For oils and other products sourced from third-party manufacturers/processors, SWASTAH may seek information or assistance from the relevant manufacturer/processor.

PART J — FOOD SAFETY

85. Food-Safety Complaints

Food-safety concerns will be treated separately from ordinary preference complaints.

86. Immediate Reporting

Customers should immediately report:

suspected contamination;
suspected food poisoning;
serious allergic reaction;
suspected unsafe food;
foreign material;
other serious food-safety concerns.

87. Do Not Consume Suspected Unsafe Product

Where a customer reasonably believes that a product may be unsafe, the customer should stop consuming it and preserve the remaining product and packaging where reasonably possible.

88. Medical Attention

Where a customer experiences a serious health reaction, appropriate medical attention should be sought immediately.

89. Evidence Preservation

Where possible, the customer should retain:

remaining product;
packaging;
label;
batch/lot;
order information.

90. Recall / Withdrawal

Where SWASTAH identifies a product requiring withdrawal or recall, SWASTAH may take appropriate steps in accordance with applicable requirements.

PART K — PACKAGING AND STORAGE

91. Customer Storage

Customers are responsible for following product-specific storage instructions after delivery.

92. Product-Specific Instructions

The storage instructions printed on or supplied with a particular product take precedence over general storage guidance where they differ.

93. Packaging Integrity

Customers should report material packaging damage, leakage, tampering or other obvious issues promptly.

94. Original Packaging

Customers should preserve the original packaging/label where a product complaint is anticipated.

PART L — FSSAI

95. Food Safety Compliance

SWASTAH operates subject to the applicable Food Safety and Standards framework.

96. FSSAI Role — Fresh Atta

For applicable fresh-milling operations, SWASTAH’s activity includes the relevant manufacturing/processing of fresh flour products.

97. FSSAI Role — Oils

For applicable oil products, SWASTAH operates as a Relabeller, while the relevant product is manufactured/processed by the applicable third-party manufacturer/processor.

98. FSSAI Role — Dry Fruits

For applicable dry-fruit products, SWASTAH operates as a Retailer.

99. Product Categories

The applicable FSSAI licence/registration and product categories must correspond to the actual food business activities carried out by SWASTAH.

100. FSSAI Information

Where required, applicable FSSAI information will be provided through product packaging, product pages or other legally permissible means.

PART M — LEGAL METROLOGY

101. Weights and Measures

SWASTAH uses weighing/measurement processes applicable to the relevant product and transaction.

102. Fresh Atta

The fresh atta model uses actual quantity determined during fulfilment.

103. Dry Fruits

Where dry fruits are pre-packed in predetermined quantities and held for subsequent sale, the applicable packaged-commodity requirements will apply.

104. Oils

Packaged oils will comply with applicable packaged-commodity requirements.

105. Accurate Quantity

SWASTAH will take reasonable measures to ensure that the declared/supplied quantity complies with applicable requirements.

PART N — LABELLING

106. Product Labels

Product labels may differ according to product category and applicable legal requirements.

107. Fresh Atta Information

Fresh atta packaging may include applicable information such as:

order number;
product;
requested quantity;
actual quantity;
price;
packing date;
FSSAI information;
ingredients;
storage instructions;
shared-milling information;
customer support information.

108. Shared Milling

Where applicable, SWASTAH may disclose that the product is milled in a shared facility where different grains/flours may be processed.

109. Cross-Contact

Customers with serious allergies or medically significant sensitivities should contact SWASTAH before ordering.

110. Oil Labels

Oil labels will contain applicable mandatory product information.

111. Dry-Fruit Labels

Dry-fruit packaging will contain applicable mandatory declarations based on the product and packaging model.

PART O — CANCELLATION

112. Cancellation Before Fresh Milling

For fresh atta, cancellation may ordinarily be requested before milling/production begins.

113. Cancellation After Milling Begins

Once fresh product-specific production has commenced, cancellation will ordinarily not be available merely because the customer has changed their mind.

114. Packaged Product Cancellation

Cancellation of packaged products such as oils and pre-packed dry fruits will depend on the stage of order processing.

115. After Dispatch

Orders ordinarily cannot be cancelled after dispatch.

116. SWASTAH Cancellation

SWASTAH may cancel an order where:

the product is unavailable;
fulfilment becomes impossible;
the address is outside the service area;
payment fails;
a technical error occurs;
fraud or abuse is reasonably suspected;
circumstances beyond reasonable control prevent fulfilment.

117. Refund on SWASTAH Cancellation

Where a paid order is cancelled by SWASTAH and a refund is applicable, the applicable amount will ordinarily be returned to the original payment source.

PART P — DELIVERY

118. Correct Address

Customers must provide an accurate and complete delivery address.

119. Contact Information

Customers must provide a valid contact number where required for delivery.

120. Customer Availability

Customers should reasonably cooperate with delivery attempts.

121. Incorrect Address

Delivery difficulties caused by an incorrect or incomplete address may result in additional delivery arrangements or charges where permitted.

122. Customer Unavailability

Repeated unsuccessful delivery attempts caused by customer unavailability may affect fulfilment.

123. Delivery Delays

Delivery timelines may be affected by:

traffic;
weather;
road restrictions;
delivery-partner delays;
customer unavailability;
operational disruption;
force majeure;
other circumstances beyond reasonable control.

124. Delivery Inspection

Customers should inspect the package/bag at delivery for obvious:

damage;
leakage;
tampering;
wrong product;
missing product.

PART Q — TAMPERING AND DAMAGE

125. Tampered Package

Customers should immediately report apparently tampered packaging.

126. Photographic Evidence

Where possible, photographs should be taken before opening a materially damaged/tampered package.

127. Damaged Oil

For oil products, photographs of the bottle/container, seal and outer package may be requested.

128. Damaged Dry-Fruit Pack

For dry fruits, photographs of the pack, seal, label and product may be requested.

PART R — PAYMENT

129. Payment Methods

SWASTAH may provide:

UPI;
cards;
net banking;
payment gateway-supported methods;
other methods made available from time to time.

130. Payment Gateways

Payments may be processed through third-party payment providers.

131. Payment Confirmation

An order may be processed only after successful payment confirmation where prepaid payment is required.

132. Gateway Processing

Payment/refund timing may depend upon the applicable payment gateway and financial institution.

PART S — REFUNDS

133. Refunds Are Exception-Based

Refunds are not generally available merely because a customer changes their mind or dislikes a food product.

134. Permitted Refund Circumstances

Depending on the circumstances, a refund may arise from:

quantity variance;
cancellation before applicable processing;
wrong product;
verified defect;
verified deficiency;
food-safety issue;
damaged product;
other legally required circumstances;
another remedy specifically approved by SWASTAH.

135. Refund Source

Refunds will ordinarily be returned to the original payment source.

136. Partial Refund

Where only part of an order is affected, SWASTAH may issue a partial refund corresponding to the affected product/quantity.

137. No Double Refund

The same underlying issue will not ordinarily result in multiple refunds.

138. Promotional Discount Treatment

Where the original purchase was discounted, any applicable refund will generally be calculated with reference to the effective transaction value rather than an undiscounted hypothetical price.

PART T — CREDIT NOTES AND TAX ADJUSTMENTS

139. Credit Notes

Where applicable, SWASTAH may issue a credit note for:

quantity variance;
deficient goods;
returns;
pricing adjustments;
other lawful commercial/tax adjustments.

140. Tax Treatment

Where the transaction is subject to GST or another applicable tax, the tax treatment of any adjustment will be determined in accordance with applicable law.

141. Taxable Product Adjustment

Where a reduction in taxable value requires a tax adjustment, SWASTAH may issue the appropriate credit note or other document required under applicable law.

142. Non-Taxable/Exempt Product

Where no tax adjustment is applicable to the relevant product, the financial adjustment may be processed without a tax component, subject to the applicable accounting treatment.

PART U — FRAUD AND ABUSE

143. Genuine Complaints

Customers must submit truthful complaints and refund requests.

144. False Claims

SWASTAH may investigate suspicious claims involving:

false product-defect allegations;
false non-delivery claims;
fabricated evidence;
repeated refund abuse;
deliberate contamination;
payment fraud;
chargeback abuse.

145. Promotional Abuse

SWASTAH may cancel or reverse promotional benefits obtained through:

multiple accounts;
coupon abuse;
automated exploitation;
referral manipulation;
fraudulent activity.

146. Account Restrictions

Where legally permissible, SWASTAH may restrict or suspend accounts involved in fraudulent or abusive conduct.

147. Statutory Rights Preserved

Account restrictions will not be used to unlawfully prevent a customer from exercising a statutory right.

PART V — CUSTOMER DATA AND PRIVACY

148. Information Collected

SWASTAH may collect information necessary to operate the business, including:

name;
mobile number;
email;
address;
order information;
payment information/status;
customer-support communications;
delivery information;
transaction information;
device/application information where applicable.

149. Use of Information

Information may be used for:

order processing;
delivery;
payment;
customer support;
refunds;
quality investigation;
food safety;
fraud prevention;
accounting;
taxation;
regulatory compliance;
service improvement;
legally permitted marketing.

150. Payment Information

Payment credentials may be processed by third-party payment providers.

151. Delivery Partners

Necessary customer information may be shared with delivery partners for fulfilment.

152. Service Providers

Information may be shared with relevant service providers where reasonably necessary to operate the SWASTAH business.

153. Data Retention

SWASTAH may retain records for periods reasonably necessary for:

legal compliance;
accounting;
taxation;
food safety;
traceability;
dispute resolution;
fraud prevention;
legitimate business purposes.

154. Data Security

SWASTAH will use reasonable technical and organisational measures appropriate to the nature of the information and applicable requirements.

PART W — INTELLECTUAL PROPERTY

155. SWASTAH Content

SWASTAH’s:

name;
logo;
trademarks;
designs;
product descriptions;
photographs;
graphics;
website/app content;
software;
videos;
written material

are protected by applicable intellectual-property rights.

156. No Unauthorised Use

Customers may not reproduce, commercially exploit or misuse SWASTAH intellectual property without permission.

PART X — THIRD-PARTY SERVICES

157. Third-Party Service Providers

SWASTAH may use third parties for:

payment processing;
delivery;
cloud services;
communications;
analytics;
customer support;
manufacturing;
processing;
packaging;
logistics.

158. Third-Party Manufacturers

Where products are manufactured/processed by third parties, the applicable manufacturer/processor may be identified on the product packaging.

PART Y — TRACEABILITY

159. Fresh Atta Traceability

Fresh atta may be traced through:

order number;
product;
fulfilment record;
actual quantity;
packing information.

160. Oil Traceability

Oil products may be traced through:

manufacturer;
batch/lot;
product;
packaging;
order;
supplier/manufacturer records.

161. Dry-Fruit Traceability

Dry fruits may be traced through:

supplier;
source purchase;
batch/lot where applicable;
SWASTAH inventory;
packing records;
order;
dispatch information.

PART Z — PRODUCT SAFETY AND RECALL

162. Safety Monitoring

SWASTAH may investigate credible food-safety concerns.

163. Product Withdrawal

SWASTAH may withdraw affected products where necessary.

164. Recall

Where required, SWASTAH may conduct or participate in a product recall in accordance with applicable requirements.

165. Customer Cooperation

Customers should cooperate with reasonable recall/withdrawal instructions.

PART AA — LIMITATION OF LIABILITY

166. No Exclusion of Mandatory Liability

Nothing in this policy excludes liability that cannot legally be excluded.

167. No Waiver of Statutory Consumer Rights

Nothing in this policy is intended to waive non-waivable consumer rights.

168. Storage-Related Deterioration

Where a complaint arises after delivery, SWASTAH may consider whether storage and handling complied with the product’s instructions.

169. Customer Handling

SWASTAH may consider whether the product was:

opened;
transferred;
exposed to moisture;
exposed to heat;
exposed to insects;
contaminated;
improperly stored.

170. Consequential Loss

To the extent permitted by applicable law, SWASTAH will not be liable for indirect or consequential losses arising from ordinary use of its products.

This does not exclude liability that cannot legally be excluded.

PART AB — FORCE MAJEURE

171. Events Beyond Control

SWASTAH will not be responsible for delays caused by circumstances beyond reasonable control, including:

natural disasters;
floods;
fire;
extreme weather;
government restrictions;
strikes;
transportation disruptions;
civil disturbances;
infrastructure failures;
major technology failures;
payment-network failures;
other force majeure events.

PART AC — CUSTOMER ACKNOWLEDGEMENTS

172. Fresh Atta & Milling Process

By ordering fresh atta, the customer acknowledges that it is produced through a fresh-milling process and that actual quantity may vary from the requested quantity due to the nature of milling.

173. Product Characteristics & Natural Variations

The customer acknowledges that freshly milled atta, wood-pressed oils, dry fruits, nuts and makhana may exhibit natural variations in colour, texture, aroma, taste, size, shape and appearance due to agricultural origin, processing methods, seasonal factors and batch differences. Such variations do not, by themselves, establish a product defect.

174. Actual Quantity

The customer acknowledges that, where applicable, the actual weighed quantity determines the quantity supplied, and any resulting price adjustment will be handled in accordance with SWASTAH’s applicable terms.

175. Product Preference & Quality Expectations

The customer acknowledges that personal taste, texture, aroma, appearance, cooking performance or other subjective preferences do not, by themselves, establish a product defect or entitlement to return, replacement or refund. This does not exclude concerns involving objectively defective, unsafe or materially misdescribed products.

176. Food Products, Returns & Processing

The customer acknowledges that SWASTAH’s food products are subject to product-specific return and refund conditions. Fresh atta is milled against orders; wood-pressed oils may be manufactured or processed by third parties and marketed or relabelled by SWASTAH; and dry fruits, nuts and makhana may be procured in bulk and packed into standard retail quantities. Routine change-of-mind returns are not accepted after delivery, subject to applicable consumer rights.

177. Storage, Handling & Consumption

The customer agrees to follow the storage, handling and consumption instructions applicable to each product. Fresh atta should be transferred into an airtight container promptly after delivery. Oils, dry fruits, nuts and makhana should be stored according to their respective product labels to help preserve quality and safety.

178. Complaint Investigation & Verification

The customer understands that SWASTAH may reasonably request photographs, order details, product samples, original packaging, labels or other relevant evidence to investigate a complaint. Physical examination may be required where reasonably necessary, in accordance with the applicable complaint-resolution process and consumer law.

179. Original Packaging & Product Traceability

The customer understands that retaining original packaging, labels, batch information and the remaining product, where available, can assist in verifying product identity, manufacturing or packing details, storage conditions and the nature of a reported concern.

PART AD — NO IMPLIED WARRANTY

180. Product Descriptions

SWASTAH will endeavour to provide accurate product descriptions.

181. Natural Variation

Reasonable natural variation does not automatically constitute a defect.

182. No Unstated Performance Guarantee

Unless expressly stated, SWASTAH does not guarantee:

exact taste;
exact aroma;
exact colour;
exact texture;
exact cooking performance;
exact roti softness;
exact puffing;
individual preference;
individual suitability.

PART AE — GRIEVANCE REDRESSAL

183. Customer Support

Email: support@swastah.in

WhatsApp: +91 8600028225

184. Grievance Officer

Gaurav Tejwani Grievance Officer / Chief Customer Officer EFFICIENCYEDGE TECHNOLOGIES PRIVATE LIMITED

103, Calandula, B2/W2, Green Groves, Wagholi, Pune – 412207

Email: support@swastah.in Phone: +91 8600028225

Working Hours: Monday–Friday, 9:00 AM–6:00 PM

185. Complaint Reference

Where appropriate, SWASTAH may provide a complaint/ticket reference.

186. Complaint Investigation

Complaints will be reviewed based on the nature of the issue and evidence reasonably available.

187. Grievance Resolution

SWASTAH will endeavour to address grievances within the timelines applicable under law.

PART AF — CANCELLATION BY SWASTAH

188. Product Unavailability

SWASTAH may cancel an order if a product cannot reasonably be supplied.

189. Serviceability

SWASTAH may cancel an order if the delivery address is outside the applicable service area.

190. Technical Error

SWASTAH may cancel an order affected by a material technical or pricing error.

191. Suspected Fraud

SWASTAH may cancel or hold an order where fraud or abuse is reasonably suspected, subject to applicable law.

PART AG — POLICY HIERARCHY

192. Applicable Law Prevails

If any provision conflicts with mandatory applicable law, the mandatory legal requirement will prevail.

193. Product-Specific Terms

Product-specific provisions prevail over general provisions where the two directly conflict.

194. Actual Transaction Records

Where a dispute arises, SWASTAH may rely upon relevant transaction records including:

order;
requested quantity;
actual quantity;
milling record;
packing record;
label;
invoice;
credit note;
refund record;
delivery record;
customer communications.

195. Policy Does Not Override Facts

Terminology used in this policy does not override the actual manner in which a product was manufactured, packed, stored, sold or delivered.

PART AH — CHANGES TO THIS POLICY

196. Policy Updates

SWASTAH may update this policy to reflect:

legal changes;
regulatory changes;
product additions;
operational changes;
new payment methods;
new fulfilment processes;
customer-support improvements.

197. Version Control

The applicable version will be identified by its effective date and version number.

198. Current Version

This document constitutes:

SWASTAH — Policy Effective: 08 October 2026

PART AI — SEVERABILITY

199. Severability

If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

200. Minimum Necessary Modification

Where legally permissible, an invalid provision will be interpreted or modified only to the minimum extent necessary to make it enforceable.

PART AJ — GOVERNING LAW & JURISDICTION

201. Governing Law

These Terms & Conditions, and any disputes arising from or relating to transactions with SWASTAH, shall be governed by and interpreted in accordance with the laws of India.

202. Exclusive Jurisdiction — Pune, Maharashtra

Subject to applicable law and the jurisdiction of statutory consumer protection authorities, the competent courts situated in Pune, Maharashtra, shall have exclusive jurisdiction over disputes arising from or relating to these Terms & Conditions, orders, payments, products or services provided by SWASTAH, to the extent such jurisdiction may lawfully be agreed upon.

203. Statutory Consumer Rights

Nothing in these Terms & Conditions shall exclude, restrict or override any consumer’s right to approach a Consumer Commission, regulatory authority or other competent forum having jurisdiction under applicable law.

PART AK — COMPANY INFORMATION

EFFICIENCYEDGE TECHNOLOGIES PRIVATE LIMITED

Brand: SWASTAH

Customer Support: support@swastah.in

WhatsApp: +91 8600028225

Customer/Grievance Address: 103, Calandula, B2/W2, Green Groves, Wagholi, Pune – 412207

FINAL CUSTOMER NOTICE

PLEASE READ BEFORE ORDERING

FRESH ATTA

Freshly milled against your order. Actual quantity is determined after milling. Fresh atta is best consumed within 30 days when stored appropriately. Transfer to an airtight container after delivery.

OILS

Sold under the SWASTAH brand as applicable relabelled products manufactured/processed by the relevant third-party manufacturer. Follow the storage and product information printed on the package.

DRY FRUITS / NUTS / MAKHANA

Retail food products that may be procured in bulk and packed by SWASTAH into standard retail quantities. Natural variation may occur.

RETURNS & REFUNDS

Food products are not ordinarily returnable for change-of-mind or personal preference. A complaint does not automatically establish a defect or entitlement to refund/replacement. Genuine product, quantity, safety, wrong-product and other legally protected issues will be investigated and handled in accordance with applicable law.

QUALITY CONCERNS

Please report concerns preferably within 24 hours for prompt assessment. Complaints after 24 hours may require additional verification, and complaints after 72 hours may require physical examination of the product and original packaging.

FOOD SAFETY

For suspected contamination, foreign matter, illness or other food-safety concerns, contact SWASTAH immediately and preserve the product and packaging where reasonably possible.

PART AL — DOSTON WALI DIWALI PROMOTIONAL CAMPAIGN

Campaign Name: Doston Wali Diwali Campaign Period: 18 October 2026 to 8 November 2026 (both dates inclusive) Brand: SWASTAH Organiser: EFFICIENCYEDGE TECHNOLOGIES PRIVATE LIMITED Campaign WhatsApp Number: +91 8600028217

Campaign Overview

“Doston Wali Diwali” is a voluntary, limited-period promotional campaign organised by SWASTAH, offering eligible customers cashback on their purchases, referral-related promotional benefits and additional rewards upon achieving specified shopping milestones.

The campaign comprises four promotional benefits, referred to as “Dhamakas”.

All benefits are conditional promotional incentives, subject to registration, eligibility, verification, these campaign-specific terms and SWASTAH’s general Terms & Conditions.

SWASTAH reserves the right to modify, suspend, extend or discontinue the campaign in accordance with the provisions below and applicable law.

Mandatory Campaign Registration

To participate in Doston Wali Diwali, customers must send the exact message:

“Join Doston Wali Diwali”

to SWASTAH’s designated campaign WhatsApp number:

+91 8600028217

Registration Link: https://wa.me/918600028217?text=Join%20Doston%20Wali%20Diwali

Upon successful registration, the customer will receive a unique referral link through WhatsApp.

Campaign registration is mandatory to participate in and claim benefits under Dhamakas 1, 2, 3 and 4.

Registration must be completed during the campaign period.

Merely placing an order without completing campaign registration does not automatically qualify a customer for campaign benefits.

Registration alone does not guarantee any cashback or reward. The customer must independently satisfy the applicable eligibility conditions.

Referral activity is not required to qualify for the customer’s own-order cashback or cumulative-shopping reward.

Dhamaka 1 — 5% Extra Cashback on Own Orders

Eligible registered customers may earn 5% EXTRA SWASTAH Cash on every qualifying order with an eligible order value exceeding ₹499 during the campaign period.

Cashback will be calculated on the eligible net order value after applicable discounts, promotional credit redemption, quantity adjustments and other relevant deductions.

Delivery charges, priority charges, separately charged services, applicable taxes on such services and excluded transactions will not form part of the cashback calculation.

Cashback will be credited after successful order fulfilment and verification.

This benefit does not require the customer to refer another person.

Dhamaka 2 — ₹200 Gift for Referred Friends

A registered participant may invite friends using the unique referral link issued by SWASTAH.

An eligible new customer who registers through a valid referral link may receive ₹200 SWASTAH Cash as a promotional signup gift.

The referred customer may use up to 100% of this ₹200 promotional credit against their first eligible order with an eligible order value exceeding ₹499, subject to applicable redemption conditions.

The ₹200 benefit is intended for the referred customer and does not constitute a cash payment to the referring customer.

The benefit is ordinarily available only once per eligible new customer.

Existing customers, duplicate accounts, self-referrals and fraudulent registrations are not eligible for repeated signup gifts.

Dhamaka 3 — 10% Cashback on Every Order by Referred Friends

An eligible referrer may earn 10% SWASTAH Cash on every qualifying order placed by every successfully referred friend during the campaign period.

The benefit is not restricted to the referred friend’s first order.

Once a referral has been successfully established under Clause 209, subsequent qualifying orders by that referred customer during the campaign period may also generate referral cashback.

Example:

A successfully referred friend places an eligible order worth ₹1,000.

The referrer earns ₹100 SWASTAH Cash.

If the same friend subsequently places another qualifying order during the campaign, the referrer may earn an additional 10% cashback on that order.

Referral cashback will be calculated on the eligible net order value after applicable discounts, promotional credit redemption, quantity adjustments and exclusions.

Cashback will be credited after successful fulfilment and verification of each qualifying order.

The 10% referral cashback benefit applies only to qualifying orders placed during the campaign period.

Successful Referral — Mandatory Eligibility Conditions

A referral will be considered successful only when all applicable conditions are satisfied:

a. The referred person is a genuine new SWASTAH customer.

b. The referred person signs up using the referrer’s valid personal referral link.

c. The referred person’s first qualifying purchase is a home-delivery order exceeding ₹499.

d. The first qualifying order is successfully delivered and is not cancelled, fully refunded, reversed or determined to be fraudulent.

e. The referred person’s delivery address is different from the referrer’s delivery address and represents a genuinely separate household.

f. The referred person is not the referrer operating through another account, mobile number, identity or address.

g. Store Pickup/Store Collection and Milling Service orders do not qualify as the first order establishing a successful referral.

h. The referral satisfies SWASTAH’s applicable tracking, verification and anti-abuse conditions.

Merely clicking a referral link, registering an account or placing an unfulfilled order does not establish a successful referral for the referrer.

Different-Household Requirement

The referral programme is intended to encourage genuine acquisition of new customers from separate households.

Individuals residing in the same household as the referrer are not eligible referrals, even if they use different mobile numbers, names or customer accounts.

Customers residing at genuinely separate residential units may qualify, subject to verification.

SWASTAH may review relevant address, order, account, payment and fulfilment information where reasonably necessary to establish referral eligibility, subject to applicable privacy requirements.

A referral may be disqualified where misleading or fictitious information has been supplied to circumvent this requirement.

Dhamaka 4 — ₹1,000 Bumper Cashback

An eligible registered customer whose cumulative qualifying shopping value reaches ₹5,000 or more during the campaign period may receive ₹1,000 EXTRA SWASTAH Cash.

The ₹5,000 threshold may be achieved through multiple eligible orders and does not require a single purchase of ₹5,000.

This reward is available independently of referral participation.

The ₹1,000 cashback is additional to other eligible promotional benefits earned under the campaign.

Only successfully fulfilled qualifying purchases during the campaign period will count toward the cumulative shopping threshold.

Cancelled orders, refunded amounts, excluded transactions, delivery charges, priority charges and other ineligible amounts will not count toward cumulative eligible spending.

The ₹1,000 reward is limited to one promotional credit per eligible customer during the entire campaign.

Where a cancellation, refund or subsequent adjustment reduces cumulative eligible spending below ₹5,000, SWASTAH may withhold or reverse the corresponding promotional reward.

Eligible Orders and Exclusions

Unless expressly specified otherwise, campaign cashback and shopping milestones apply to eligible purchases of SWASTAH retail food products, including:

Freshly milled atta and flours.
Edible oils.
Dry fruits and nuts.
Makhana.
Other eligible retail food products offered by SWASTAH.

Store Pickup/Store Collection orders and Milling Service orders are excluded from campaign cashback, cumulative shopping rewards and referral qualification.

Delivery fees, priority fees, other service charges and amounts not attributable to eligible products are excluded from cashback calculations and cumulative eligible spending.

Applicable minimum-order-value conditions must be satisfied after discounts, promotional credit redemption and relevant adjustments.

Nature of SWASTAH Cash

SWASTAH Cash issued under this campaign is a promotional benefit redeemable against eligible future SWASTAH purchases, subject to applicable redemption conditions.

It is not legal tender, a bank deposit, a cash withdrawal entitlement or an independently transferable payment instrument.

Promotional SWASTAH Cash cannot ordinarily be:

Withdrawn into a bank account.
Exchanged for physical currency.
Transferred between customers.
Redeemed outside SWASTAH.

Applicable expiry dates, redemption restrictions and other material conditions will be communicated through SWASTAH’s app, website, campaign communication or associated promotional terms.

Cashback Calculation and Credit

Cashback will be calculated on the eligible net transaction value according to SWASTAH’s disclosed calculation methodology.

Cashback may appear as pending until the relevant order is successfully fulfilled and verified.

SWASTAH may adjust, withhold or reverse cashback attributable to:

Cancelled or refunded orders.
Duplicate or fraudulent transactions.
Ineligible referrals.
Incorrect promotional calculations.
Subsequent quantity or pricing adjustments.
Other transactions that fail to satisfy the published eligibility conditions.

Cashback rounding will follow the methodology implemented and disclosed by SWASTAH.

Multiple Promotional Benefits

Eligible customers may earn more than one promotional benefit under this campaign where the respective eligibility conditions are satisfied.

For example, a registered customer may earn:

5% cashback on their own qualifying orders.
10% cashback on qualifying orders from successfully referred friends.
₹1,000 additional cashback upon achieving cumulative eligible spending of ₹5,000 or more.

However, the same referral, transaction or account cannot be artificially duplicated to generate multiple rewards.

Any restrictions on combining campaign benefits with other promotional offers must be disclosed before the relevant transaction.

Referral Tracking and Attribution

Referral benefits will be attributed through the unique referral link or another authorised tracking mechanism designated by SWASTAH.

Customers should ensure that referred friends use the correct referral link when registering.

Where multiple customers claim the same referral, SWASTAH may determine attribution using verifiable registration and referral-tracking records.

SWASTAH does not guarantee retrospective manual reassignment of referrals where the applicable link was not used.

Fraud, Manipulation and Promotional Abuse

SWASTAH may investigate suspected campaign abuse, including:

a. Self-referrals.

b. Referrals within the same household.

c. Multiple accounts created to obtain repeated signup gifts or cashback.

d. False identities, addresses or contact information.

e. Artificial, collusive or non-genuine transactions.

f. Orders placed primarily to generate cashback and subsequently cancelled or reversed.

g. Unauthorised manipulation of referral links, promotional credits or account records.

h. Other deliberate attempts to circumvent campaign eligibility rules.

Where reasonably supported by evidence, SWASTAH may withhold, cancel or reverse improperly obtained promotional benefits and disqualify affected referrals or accounts.

Such action will be subject to applicable law and will not affect legitimate statutory consumer rights.

Campaign Period and Cut-Off

The campaign begins on 18 October 2026 and ends on 8 November 2026, both dates inclusive.

Customers must register during the campaign period.

Only qualifying orders placed during the campaign period will be considered for applicable benefits.

Where an eligible order is placed during the campaign but fulfilled afterward, the corresponding cashback may be credited following successful fulfilment and verification.

No new cashback entitlement under this campaign will arise from orders placed after the campaign ends.

Cancellations, Refunds and Reward Reversals

Where an order contributing to cashback or cumulative spending is cancelled, refunded or materially adjusted, the corresponding promotional benefit may be recalculated.

If an order ceases to satisfy the applicable eligibility requirements, the related cashback or referral reward may be withheld or reversed.

Refunds relating to the underlying purchase will be processed according to SWASTAH’s general refund policy and applicable law.

Promotional reward reversals will not affect a customer’s entitlement to any refund or remedy required by law.

Campaign Registration and WhatsApp Communication

SWASTAH operates a dedicated WhatsApp channel for Doston Wali Diwali at +91 8600028217.

To register, customers must send:

“Join Doston Wali Diwali”

Registration Link: https://wa.me/918600028217?text=Join%20Doston%20Wali%20Diwali

Upon successful registration, SWASTAH may provide:

A unique personal referral link.
Campaign benefits and eligibility information.
Referral and cashback-related updates.
Other communications directly related to campaign participation.

The campaign WhatsApp number is separate from SWASTAH’s general customer-support number +91 8600028225.

Participation does not constitute unrestricted consent to unrelated marketing communications.

Customer information will be processed in accordance with SWASTAH’s applicable privacy policy and legal requirements.

Right to Modify, Suspend or Withdraw the Campaign

SWASTAH reserves the right, at its sole commercial discretion, to modify, amend, extend, suspend, discontinue or withdraw the Doston Wali Diwali campaign, in whole or in part, at any time.

This includes the right to modify:

a. Campaign duration and participation requirements.

b. Cashback percentages, reward amounts and promotional benefits.

c. Minimum order values and cumulative spending thresholds.

d. Eligible products, order types and delivery modes.

e. Referral eligibility and verification requirements.

f. SWASTAH Cash redemption limits, validity and usage conditions.

g. Reward calculation, crediting and verification procedures.

h. Any other campaign-related condition.

Changes may be made for commercial, operational, technical, regulatory, fraud-prevention or other legitimate business reasons.

Material changes will be communicated through SWASTAH’s app, website, WhatsApp or another appropriate channel and will ordinarily apply prospectively.

Changes will not unlawfully extinguish promotional benefits already validly earned under the terms applicable when the qualifying transaction occurred.

Final Decision and Verification Rights

SWASTAH reserves the right to determine campaign eligibility, referral validity, qualifying transactions, cashback calculations and reward entitlement based on its applicable terms and reasonably verifiable records.

SWASTAH may, at its discretion:

a. Request additional information to verify eligibility.

b. Withhold rewards pending verification.

c. Reject invalid, duplicate, fraudulent or otherwise ineligible claims.

d. Correct calculation or system errors.

e. Reverse rewards credited in error or obtained through misuse.

f. Resolve ambiguities in campaign administration consistently with the published terms and applicable law.

SWASTAH’s determination shall be final for internal campaign administration, subject to applicable law, statutory consumer rights and the jurisdiction of competent authorities.

Promotional Nature and No Guaranteed Future Benefits

Doston Wali Diwali is a voluntary, limited-period promotional initiative offered by SWASTAH.

Participation does not create any entitlement to:

a. Continued availability of the campaign.

b. Renewal or extension of promotional benefits.

c. Future cashback programmes.

d. Permanent referral commissions.

e. Cash withdrawal or conversion of promotional rewards into money.

f. Benefits beyond those expressly applicable to an eligible transaction.

SWASTAH makes no commitment to continue the campaign or maintain any particular promotional structure beyond the terms applicable at the relevant time.

Campaign participation does not establish an employment, agency, partnership, franchise, distributorship or independent commission arrangement between SWASTAH and any participant.

This provision does not invalidate benefits already earned in accordance with applicable campaign terms or any rights protected by law.

Errors, Abuse and Exceptional Circumstances

SWASTAH may suspend participation, withhold reward processing or temporarily disable campaign functionality where reasonably necessary because of:

a. Suspected fraud or manipulation.

b. System or calculation errors.

c. Technical failures or security incidents.

d. Payment or fulfilment irregularities.

e. Regulatory requirements.

f. Events beyond reasonable operational control.

Where a reward has been incorrectly credited, SWASTAH may make an appropriate correction after reasonable verification.

SWASTAH will not be obligated to honour rewards generated through demonstrable technical errors, fraudulent activity or transactions that do not satisfy the applicable published eligibility conditions, subject to applicable law.

Reservation of Rights and Legal Safeguards

SWASTAH reserves all rights not expressly granted under this campaign.

No promotional communication, advertisement, WhatsApp message, referral link, app notification or campaign material shall be interpreted as creating an unconditional entitlement to a reward independent of the applicable eligibility conditions.

Campaign benefits are conditional promotional incentives and are not guaranteed merely by registration, invitation, referral-link sharing or participation.

SWASTAH may amend or withdraw future promotional opportunities without creating any obligation to compensate participants for benefits they have not yet earned.

Nothing in these provisions shall exclude, restrict or override any right, remedy, obligation or liability that cannot lawfully be excluded or restricted under applicable Indian law.

Campaign Disputes and Grievances

Customers may raise questions or complaints relating to:

Campaign registration.
Cashback calculations.
Referral attribution.
Reward eligibility.
Disqualification.
Reward credit or reversal.

Customer Support Email: support@swastah.in Customer Support WhatsApp: +91 8600028225

SWASTAH may request relevant order, referral, account or transaction information reasonably necessary to investigate a dispute.

Applicable consumer-protection rights and grievance remedies remain unaffected.

Campaign-Specific Terms and General Policy

Where a campaign-specific provision directly conflicts with a general promotional provision, the specific Doston Wali Diwali provision will apply to the relevant campaign benefit, subject to applicable law.

All other provisions of SWASTAH’s general Terms & Conditions continue to apply.

Nothing in this campaign section excludes or restricts any consumer right, remedy or obligation that cannot legally be excluded or restricted.

Acceptance of Campaign Terms

By registering for and participating in Doston Wali Diwali, customers acknowledge the applicable campaign terms made available to them before participation.

Registration, referral activity and receipt of promotional benefits remain subject to verification and the published eligibility conditions.

Nothing in these terms constitutes a waiver of non-waivable statutory consumer rights.

⸻

DOSTON WALI DIWALI — CUSTOMER NOTICE

Registration is mandatory.

To participate, send “Join Doston Wali Diwali” on WhatsApp to +91 8600028217.

Your 4 Diwali Dhamakas:

5% EXTRA CASHBACK: On every eligible order above ₹499.
₹200 GIFT FOR FRIENDS: Invite friends using your personal referral link. Eligible new customers receive ₹200 SWASTAH Cash.
10% REFERRAL CASHBACK: Earn 10% cashback on every qualifying order by every successfully referred friend until Diwali.
₹1,000 BUMPER CASHBACK: Shop for ₹5,000 or more cumulatively during the campaign and earn ₹1,000 extra cashback.

Campaign Dates: 18 October–8 November 2026.

Important Conditions: Referral eligibility requires a genuine new customer from a separate household and a successfully delivered qualifying first home-delivery order. Store Pickup and Milling Service orders are excluded. Cashback is issued as promotional SWASTAH Cash and cannot ordinarily be withdrawn as money.

SWASTAH reserves the right to modify, suspend or withdraw the campaign and its promotional benefits at its discretion, subject to applicable law. All rewards are subject to eligibility and verification. SWASTAH’s decision on internal campaign administration is final, subject to statutory consumer rights.

SWASTAH — TRULY FRESH PRODUCTS

Effective 18 October 2026